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Taking Control of e-Application Workflows

National Wester Life Case Study

National Western Life took control of their e-Application workflows with the FireLight® Self-Management Admin System


National Western Life, a leading provider of life insurance and annuities, had been repeatedly disappointed by the hurry-up-and-wait dynamic of maintaining their e-Application platform. To be successful, carriers like National Western Life need to create new forms and rules quickly. Adjusting to new regulations, making changes to existing products and getting new products to market all require the same thing to be successful—speed.

Unfortunately, speed isn’t always an option when relying on a vendor for changes. The carrier is in a holding pattern while the vendor completes their custom update. Or worse, the vendor includes it in a scheduled release. In the meantime, the carrier’s distribution partners revert to paper forms. This negative experience reduces distributor adoption of e-Application software. For a digital focused carrier, it is frustrating and delays their business goals.

With frustrations stacking up, National Western Life decided to seek out different sales automation solutions. Their journey eventually led them to FireLight and the liberating benefits of self-administration.

Download the case study to learn how National Western Life took control of e-Application administration and made significant gains in efficiency for their business.

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