Digitize Post-Issue Service Requests

Your advisors will save time and your clients will have a better post-sale experience when you implement a digital process to manage post-issue support.
Modernize In-Force Policy Support
In a world where everything is done through apps—from banking to ordering toilet paper—consumers are not only expecting a digital service process but demand it. Streamline your post-issue and policyholder support services, and deliver the easy, fast experience consumers expect while reducing costs.
modernize in-force
simplify change requests
Simplify Change Requests & Post-Issue Processes
Advisors want a better process so they can focus on selling rather than manually managing service tasks. Clients want to be able to make changes quickly and electronically. Intuitive data capture, built-in e-signature, and pre-fill capabilities will save your advisors and clients time and enable a post-issue process that is in good order and auditable. 
Reduce Errors & Be More Efficient
A difficult, manual process to service an in-force policy takes a lot of time and is costly. Managing the data, rules, and workflow for in-force policy support will reduce errors in the process and save money. Integrating with your admin system will increase back-office efficiency and a better post-issue experience. 

A Better Post-Sale Experience

Post-issue services in FireLight streamline the data collection, signature capture, and submission process for in-force policy or contract changes, eliminating NIGOS, and saving valuable time and costs. And you can embed post-issue support from FireLight within your current portal or website so you can service those requests where your clients want to do business—online.

Real Clients, Real Results

National Western Life Case Study


National Western Life took control of their e-Application platform maintenance with the FireLight Self-Management Admin System..

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