February 15, 2011
Colorado Springs, CO
COLORADO SPRINGS, CO (February 15, 2011) – Insurance Technologies, LLC, a provider of sales automation solutions for the financial services industry, achieved a Novarica Average Customer Experience (ACE) Ranking of 98 out of 100 for ForeSight™, its premier point-of-sale illustration system.
Insurance Technologies’ 98 point Novarica ACE Ranking™ was based on responses to an online Customer evaluation survey using a seven point scale ranging from “Completely Agree” to “Completely Disagree”. Senior technology ForeSight users from top financial institutions anonymously evaluated the ForeSight product and Insurance Technologies’ customer service. The Novarica ACE Ranking™ survey provides Insurance Technologies an opportunity to receive clear and unaltered feedback from ForeSight users.
“We congratulate Insurance Technologies on this excellent ranking by its customers,” said Matthew Josefowicz, Partner and Managing Director of Novarica, and Director of the ACE Rankings Program. “This is a very strong show of customer enthusiasm for this solution.”
Insurance Technologies received high marks in all five area of Novarica ACE Ranking Report™, including a score of 96 for technology and a score of 99 for overall customer satisfaction, producing a 98 overall ranking.
Image provided by Novarica ACE Ranking™ Report
“The Novarica ACE Rankings™ are derived from independent, validated rankings by insurer clients of our solution. For more information, see http://www.novarica.com/acerankings/”
“Insurance Technologies is extremely pleased to have received consistent marks in all areas of the ACE Ranking survey from our customers,” said Susan Wikfors, SVP, Business Development, Insurance Technologies. “We are committed to providing our customers with superior customer service and software that continually meets the evolving business and technology requirements of the financial services industry. The ACE Ranking survey provides significant confirmation from our customers, as to why Insurance Technologies is the market leading sales illustration provider in the world.”
About Insurance Technologies (http://www.insurancetechnologies.com)
Based in Colorado, Insurance Technologies provides innovative sales automation solutions to the financial services industry, supplying Carriers, Brokers, Bankers and Advisors the accurate sales tools allowing them more time to develop new sales opportunities. Our product suite manages the sales process across distribution channels thus providing Straight-through Processing ((STP) resulting in more in good order applications. ForeSight™ is a mobile point-of-sale platform that illustrates all business lines across diverse distribution channels. VisibleChoice® is a multicarrier annuity sales solution that compares side-by-side product features and values thus reducing compliance risk and increasing suitability. FireLight® is an electronic fulfillment platform that provides a low cost, flexible and easy to deploy solution for all product lines resulting in world class electronic application processing. Insurance Technologies is known for our best of class products, advanced technology, dependable delivery and highly regarded customer service.
About Novarica (www.novarica.com)
Novarica provides information, insights, and perspective on markets, operations, and technology to financial services and insurance executives and project teams. The company delivers its service through published research, retained advisory services, and project-based consulting. Novarica’s research includes market and trend analyses, best practices research, case studies, and independent analyses of insurance software vendors. Novarica draws its knowledge from the personal experience of its principals, the ongoing information gathering initiatives of dedicated research staff, and regular communication with insurer executives through informal networks and through the Novarica Insurance Technology Research Council.